The Document Methodology
Axiom 1: Documents record enterprise knowledge . Knowing what support cycles were used to record and access knowledge in what documents provides a base to create more value.
Axiom 2: Documents define the enterprise process. Defining projects with document milestones of core processes provides a foundation for monitoring and compiling statistics on enterprise performance.
Axiom 3: Documents provide facts to manage people. The summary of process and resource statistics can be used by the management infrastructure to operate and change its core processes.
Axiom 4: Documents structure support systems. Requirements for exceptional access to knowledge and for computation of process statistics frame an enabling technology architecture.
Axiom 5: Documents guide enterprise change. Documents guide enterprise change. Using variance to understand process and relieve bottlenecks provides the facts to simulate, plan and deploy innovative change.